FAQ

Returns

What is your returns policy? How do I return an item?

If you are not satisfied with your purchase, please return your goods to us unworn, unwashed, and in their original packaging within 30 days of receipt. Please note that items that are worn, marked or washed are not accepted for hygienic reasons. Goods returned after 30 days and/or are not in their original condition we reserve the right to refuse the return. 

You can find more information in our return policy here.

Have you received my return?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

What if my item is faulty? 

We will replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at info@ozzicozi.co.uk and send your item to the above address.

 

Delivery

How long does delivery take?

Postage will subject to delivery provider maintaining their consistency speed of delivery, we do expect most deliver order to be completed within 3 working days.

How do I track my delivery?

Once you have completed the order process for your item(s), a confirmation email will be sent to the email address you registered with us and when the order is shipped, you will receive a shipping confirmation email with a tracking number. 

We aim to despatch your order within 3 days and you can expect your order to arrive in UK destinations within 7 days. (See below for EU & Rest of the World)

How much is delivery?

Delivery Charges and times:

Destination	Postage Charge per order	Delivery Times
UK mainland & N.Ireland	£ 4.00	3 – 7 days
EU Countries	£15.00	7 – 14 days
Non EU & RTW Countries	£18.00	14 -  28 days

 

Size Chart

Palm's sizing chart - here

White Swan's sizing chart - here

Guardian's sizing chart - here

 

Our merino is 100% natural, eco-friendly, and retains its antimicrobial properties for at least 30 washes – keeping those odour causing bacteria at bay. It truly is better than being naked!

Warm, breathable and durable – quite simply, it’s nature’s wonder fibre. Feel the difference – over 50 million of Australia’s finest sheep can’t be wrong! Because we take nature’s best, we think it’s important to return the favour. So, every step of our production supports our commitment to maintaining a sustainable, low carbon footprint.

Miyabi – A comfortable acrylic material, finer than cashmere and Egyptian cotton with a warm touch and has great heat retention function.

The soft touch of micro acrylic fiber, anti-pilling and heat retaining

Smooth touch – Extra fine denier fiber gives ultimate smooth

Thinness – Miyabi allows you to make think and warm fabric

Warmth – Warm touch and heat-retaining property of Miyabi keep you warm

Miyabi is innovative and comfortable acrylic material developed by Mitsubishi Rayon Co. It is great fabric designed for underwear and socks.

Ultimate smooth touch x Keep Warm x Anti-Pilling

Ultimate smooth to the touch, very fine fiber (less than 1 denier)

Keeping warm: Low heat conductivity

Anti-Pilling functional Special polymerization.

Brand Certificates

A number of schemes have set the standard for our clothes to ensure we are providing you with the most setting standards. Each of their own criteria on meeting the standard that are recognized across the globes. All of them helps keep customers informed about the quality of our product and sustainability of the for the environment, more prominent certifications are discussed here:

The Better Cotton Initiative (BCI) promotes higher standards in cotton production and techniques.

BCI farmers are taught how to use water more efficiently, care for the land and natural habitats, reduce the impact of damaging crop protection measures, retain fiber quality, and practice ethical work ethics. Farmers are also encouraged to employ better irrigation practices and use fewer fertilizers, according to BCI.

More information can be found: https://bettercotton.org/about-better-cotton/farmer-results/

The wool mark guarantees that the wool is 100 percent Merino Wool, which is renewable and biodegradable. Merino wool from Australia is renowned for its next-to-skin softness, strength, inherent adaptability, and technical benefits.

The versatility of Australian Merino Wool ranges from high-end couture to high-performance activewear underwear and socks.

Worldwide Responsible Accredited Production (WRAP) is the largest factory-based accreditation program for clothing and sewn goods manufacturers in the world. Wrap ensure that manufacturing processes are safe, legal, and ethical.

Oeko-Tex® Standard 100, a worldwide testing and certification system for textile raw materials, intermediates, and finished goods at all manufacturing stages.

 

What fibers are used to manufacture your yarns?

A variety of natural and synthetic fibers can be used to make yarn. We specialize in wool, bamboo, acrylic and cotton. Each fiber type has its own set of characteristics, and they're frequently combined to make use of the finest of each. Coarse yarn is more rigid and more durable, while finer strands provide more softness and comfort. Here's a rundown of the main fibers we sell:

Wool fibers are relatively coarse fibers that come from the skin of sheep. Wool's susceptibility to heat and its felting property, induced by the scales on the surface, are two distinguishing traits. The appearance of sheep wool varies depending on the breed.

Merino sheep's wool is regarded as the finest form of wool, with finely crimped and soft properties. The Merino wool used in our yarns originates in New Zealand and comes from sheep, not mulesed.

Wool created from animal fleece rather than recycled from previous wool garments is referred to as "pure new wool." Wool that has been chemically treated to reduce the outer fuzzy layer of the fibers and is thus machine washable is known as machine washable wool (see Superwash).

Cotton is the almost-pure cellulose fiber that surrounds the seeds in a cotton pod. Cotton comes in a variety of colors, including white, green, and brown. Cotton fiber is commonly spun into yarn or thread and creates a soft, breathable textile suitable for summer clothes and accessories. Cotton yarn is weaker than silk or linen but stronger than wool.

Cotton that has been mercerized is referred to as mercerized cotton. Cotton fabrics and threads with this treatment have a glossy yarn that is shinier than regular cotton. It's also a little stronger, takes dye a little easier, makes the yarn mildew-resistant, and decreases lint. It may also be less likely to shrink or lose its shape than "normal" cotton.

Synthetic fibers such as acrylic, viscose, polyamide (nylon), and polyester are also employed in our yarns. These fibers are mostly employed to provide strength to a yarn or a certain type of structure.

What is polyamide, and how does it work?

Nylon is a polyamide fiber that is strong, durable, lightweight, easy to care for (it can be machine washed and dried), and elastic, making it ideal for combining with other fibers to create tough yarns like sock yarn.

Polyamide is softer and more flexible than polyester, but it absorbs more water and dries slower.

What kind of information can I find on the yarn labels?

Fiber content (wool, cotton, etc.), weight in grams and percentage, length in meters, washing directions and symbols (explained here), colour number, dye lot number, and yarn group information are all included on all our yarn labels.

What does "Superwash" indicate on a yarn label?

A Superwash wool product has been treated or processed so that it can be machine washed. Many individuals are hesitant to deal with wool because it is so easy to shrink (though some people intentionally shrink wool), but Superwash wool can alleviate their concerns.

What does it mean to be "Oeko-Tex® certified"?

The Oeko-Tex® Standard 100 was created in the early 1990s in response to the public's need for textiles that were not harmful to their health. The Oeko-Tex® Standard 100 is a worldwide testing and certification system for textile raw materials, intermediates, and finished goods at all manufacturing stages. Substances that are forbidden or restricted by law, chemicals known to be detrimental to health, and characteristics included as a preventative measure to protect health are all included in the harmful substance test.

What is the definition of a micron? What does it mean to say "superfine" or "extra fine"?

Microns are used to measure the fineness of yarn fibers (thousands of millimeters). Alpaca wool is 26-28 microns thick. Fine merino wool has a micron count of less than 21.5, and superfine merino has fewer than 19.5 microns. The lower the microns, the softer and more sensitive the quality; the higher the microns, the more durable.